Frequently Asked Questions
  • Q) What is the best time to visit the 12 Apostles?
    A) 12 Apostles Helicopter tours ,operates 364 days of the year with multiple departure tour times to accommodate your travel needs. We are closed Christmas Day. Whatever time of year you choose to visit, the Great Ocean Road views are spectacular. Summer months are the most popular, with the Winter months showcasing the Shipwreck Coast in all its majesty!
  • Q) Should I fly in morning or afternoon?

    • A) I suppose it depends if you are a morning or evening person. The Apostle views and colours are forever changing. In the morning tours, the Coast is crisper, vivid in contrast. However in the afternoon, they are more shaded, pastel coloured.

  • Q) What happens when I book a tour and there is weather?
    A) 12 Apostles Helicopters is here to provide you with an air touring experience. We do not fly when the weather is bad. 12 Apostles Helicopters is happy to reschedule you for another departure date or time.
  • Q) Are helicopters safe?
    A) Absolutely! Helicopters are very safe. They are used by Presidents, Prime Ministers, and Superstars around the world. Helicopters are used in challenging rescue operations, fire fighting and air ambulance services because of their ability to penetrate inaccessible areas. Helicopter Air tours are a great means of accessing one of Nature's Seven Wonders - The 12 Apostles, in total comfort, safety and style.
  • Q) I am disabled, can I fly?
    A) 12 Apostles Helicopters prides itself in handling passengers with varying disabilities. We can recommend a tour that would best suit your specific needs. 12 Apostles Helicopters recommends that you travel with a companion that can also be there to assist you and our staff. Our terminal facilities are wheelchair accessible.
  • Q) Do you carry insurance?
    A) Yes, all aircraft operators in Australia must have adequate insurance coverage for charter operations.
  • Q) What is your cancellation policy?
    A) Our liberal cancellation policy is 24 hours for individuals. We ask you to reconfirm with reservations 24 hours prior to departure.
  • Q) 12 Apostles Helicopters safety statement.
    A) The air tour and aviation industry has no greater priority than to ensure the utmost safety for each and every passenger. The industry is highly regulated by the Civil Aviation Safety Authority. We abide by the industries highest standards. Your safety is and will always remain our utmost concern and priority.
  • Q) Why do 12 Apostles choose Turbine Powered Helicopters?
    A) Turbine powered helicopters are proven to be the most reliable helicopters in the world. We do not operate piston type helicopters for charter operations.
  • Q) Are you based at the 12 Apostles Visitors Centre carpark?
    A) No, 12 Apostles Helicopters has it's own Heliport located 5km West from the Carpark. Look for the big green hanger.
  • Q) Can 12 Apostles Helicopters pick us up from the Visitors Centre carpark or from motels in the area?
    A) Yes, 12 Apostles Helicopters has a Mercedes Benz Vito with Club seating to pick you up and take you to our heliport.

 
 
 
Payment Options

We accept payment by Eftpos, Bankcard, Mastercard, Visa and Travellers Cheques.

We now have an ATM on site. For our customer convenience it excepts all cards.

 
Services

Specialising in Charter, Aerial Photography, Group Bookings and Gift Vouchers.
Courtesy vehicles are available on request.

Our facilities and courtesy vehicles are wheelchair accessible.